FAQs

Frequently Asked Questions

What products does Nateen offer?
Nateen offers a range of incontinence care products including adult diapers, pant‑style pull‑ups, tape‑style diapers, underpads, and women’s period pants to suit light to heavy leakage needs.
How do I choose the right Nateen product?
Choose based on your level of leakage: pull‑ups for active use, tape diapers for easier changing, and underpads for bed protection. Always check absorbency and product description.
How do I determine the correct diaper size?
Sizes are based on waist measurements: Medium 90–130 cm, Large 110–170 cm, X‑Large 130–170 cm, XXL 185–230 cm. Measure your waist for a comfortable fit.
What is a women’s period pant?
Period pants are absorbent underwear for menstrual protection, light bladder leakage, and postpartum use. They offer discreet protection without extra pads.
What are underpads and what are they used for?
Underpads are absorbent mats for beds, chairs, or couches to protect surfaces. Ideal for home care, post‑surgery recovery, or extended bed rest.
Can I cancel or change my order?
Orders can usually be canceled or modified before shipping. After dispatch, cancellations may incur charges. Contact support for assistance.
What if I have a subscription?
Subscriptions can be managed or canceled in your account. Discounts may no longer apply after cancellation.
Where is Nateen based?
Nateen is a Belgian brand founded in 2009, distributing products worldwide.
Where are Nateen products made?
Nateen products are manufactured in China and the USA to serve global markets.
Where can I buy Nateen products?
Products are available on the Nateen website, regional retailers, and marketplaces like Amazon.